We accept Cards, PayPal, Cryptocurrency, and SEPA.

30-day money-back guarantee for new customers.

• Setup/Installation fees
• Domain registrations
• SSL certificates
• Third-party software licenses
• Add-on services (backups, monitoring)
• No Refunds for Abuse: No refunds will be issued if your account is terminated due to a violation of our Terms and Conditions (e.g., spamming, mining, or illegal activities).

4.1 Crypto Refunds: Refunded in GBP equivalent at the current exchange rate. Processing: 5-10 days. Network fees deducted.

4.2 Price Protection: Crypto volatility is not grounds for a refund. Prices are locked at payment.

Waiver of Cooling-Off Period: You agree to immediate contract performance and waive your right to a 14-day cancellation period.

Timeframes:
Cards: 3-5 days
PayPal: 1-2 days
Crypto/Bank: 5-10 days.

Process: Submit ticket -> Fraud Check -> Refund to original method.

7.1 Prevention: We provide clear descriptions and confirmations.

7.2 Response: Account is immediately suspended upon chargeback. Evidence is sent to the bank. Restoration only upon reversal. Lost dispute fees are charged to the customer.

8.1 Fraud: Multiple refunds trigger review. False info voids eligibility.

8.2 Fair Usage: One money-back guarantee per customer lifetime. Abuse leads to account closure.

9.1 Failures: We offer service extension first, then refund if unresolved.

9.2 Network: No refunds for IP blacklisting (we assist with removal) or regional geo-blocking.

10.1 Cancellation: No refunds after provisioning. 4-hour setup window for cancellation. Hardware costs are non-recoverable.

11.1 Internal: Sales team review -> Management escalation (5 days).

11.2 External: Citizens Advice, Financial Ombudsman, or Small Claims Court (UK).